London Marathon Events head office

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Need help?

If you have a question about the TCS London Marathon, take a look at our hot topics below to find instant answers to our most common and current queries.

Hot topics

2025 TCS Training Tops
 
You should receive your Training Top by the end of October 2024. Since we've recently completed a large shipment, it may take a little longer to reach some locations.
 
What if I need to exchange my top?
 
If you live in the UK, please address the parcel to '2025 TCS Training Top – FREEPOST – LONDON MARATHON EVENTS'
 
Include a note with your full name, postal address, email address, and the size and fit (male or female) you require, in CAPITAL LETTERS.
 
Once the exchange is processed, you can expect your new top within two weeks.
 
Change of address for tops
 
Unfortunately, we can't amend your address as the tops have been shipped.
 
If possible, we recommend visiting your previous address to collect your package. If you can't do this, please update your address listed in your Let’s Do This account and complete the form via the following link: Postal Address Update Form. We'll arrange reshipments in November.

Want to run?
 
There are loads of charities who would love to have you on their team for the 2025 TCS London Marathon. You can find more info about charities that have places here.
 
We're also encouraging unsuccessful entrants to take on the Brighton Marathon, on Sunday 6 April 2025. You can enter here.

2024 deferrals

We will email anyone who requested a deferral from the mass 2024 event, who is eligible to defer, by the end of May with further information. Please note, the deadline to defer has now passed – see this page for further details.

 

Still need help?

If the above hot topics do not answer your question, our FAQs page is a great place to find instant answers to some of our other most common enquiries.

If you’ve read our FAQs and still need our help, you can fill out our contact form. Please only contact us once as multiple enquiries can slow down our response time.